Are You Ready for the Digital Age? Your Customers Are!
SAP Hybris Cloud for Customer is a cloud-based software solution for Customer Relationship Management (CRM), with which you can offer a seamless customer experience throughout all communication channels: face-to-face, via telephone, online, on social media, or via mobile devices. You can therefore face the rising demands in customer communications. You receive a 360-degree-view of your customers, enabling you to understand their needs at any time. Optimize interaction through real time customer analyses and predictable insights. Via the SAP Cloud for Customer app (for Android, Windows and iOS), sales and service employees can access and manage all necessary data on mobile – even when they’re offline.
Combine the SAP Hybris Solutions Based on Your Requirements
SAP Hybris Cloud for Sales – Intelligent Selling with the Solution for Sales Force Automation
With SAP Hybris Cloud for Sales, you will understand the individual challenges of your customers and enable your sales force to quickly and efficiently negotiate and act. The cloud-based CRM sales software offers you simple access to customer information, real-time analysis, and much more – everywhere at any time, even if you are offline.
Optimized Quote-To-Cash Processes
With the intuitive interface you can quickly retrieve, analyze and manage fundamental objects in sales, such as customers, leads, opportunities, and dates. You can contact your customers in real time, manage your activities and track your efforts, even when you are offline. With SAP Hybris Cloud for Sales, you don’t have to look any further for prices, offers and other details: You simply use the information that gets transmitted to you from the Backoffice in real time and synchronize your quote-to-cash-processes. Increase your productivity through automated distribution of work, notifications, and warning messages. Simultaneously, an efficient transparent information structure strengthens the collaboration.
SAP Hybris Cloud for Service – The Solution for Multichannel Customer Service
Modern contact centers need to adapt quickly and implement new channels to meet customer needs. With SAP Hybris Cloud for Service, you receive a real, multi-channel contact center, which secures the holistic interactions with customers through various communication channels (e-mail, web forms, chat-applications, SMS, telephone or even social media).
Increase the Customer Experience
Push your service to the next level and benefit from a seamless multi-channel qualification: it provides the required transparency in the customer history for tickets or cases, account and product details. This ensures that your service employees always answer the customer through the right channel. Furthermore, SAP ensures that incoming tickets are assigned to the right service employee through defined assignment rules.
Guarantee service quality and customer satisfaction with an integrated knowledge database that shows solution approaches to similar cases.