Our Application Management Service (AMS) for SAP ECC, SAP S/4HANA and our VCPowerPack is both an extension and a specialization of our outsourcing service offering.
This gives our customers the opportunity to outsource various services to us as an experienced service provider for consulting, implementation and extension of software in the SAP environment.
WHY YOU SHOULD RELY ON US
In today’s rapidly evolving digital landscape, businesses rely heavily on a multitude of applications to streamline their operations, serve customers, and maintain a competitive edge.
Application Management Services, a comprehensive approach to application security, are indispensable for protecting a company’s sensitive data, ensuring operational continuity, and preserving the trust of customers and stakeholders.
In addition to implementations, we support your SAP and Aicomp applications using industry solutions, all while offering extended support for outsourcing housekeeping activities beyond SAP & Aicomp products.
With the Smart Shore approach, we ensure optimal performance for our customers. Our approach tailors your requirements with offshore and nearshore by factoring quality, costs, and resources both on and offsite.
Our quality of service is the result of a stable team that has been working with best practices (ITIL, CMMi, ISO) for years.
The service desk is used to allocate support requests. Depending on the complexity, product and customer, the inquiries are always forwarded to the employees who have the best experience and skills for a suitable solution.
Each change in the objects is classified to ensure a consistent operation. Depending on the risk factor, different levels of consultants or developers are assigned to the task – from the team for standard coding and documentation to the original product development team.
The service level agreement regulates the prioritization, scenario characteristics and time to fulfillment. Priority definitions and minimum information are defined for the client and industry-specific.
The performance measurement is enabled through specific KPIs, which will be reported on a weekly or monthly basis. The result is a transparent overview of our service delivery.
With proven methodologies and a well-structured documentation, we ensure the processes of transition as well as the re-transition in each phase.
